PlusU Support
If you need help with the PlusU service, contact us.
Contact details
Support is available for any questions about the PlusU service.
Support email:
Support phone:
Contact person:
Viacheslav Starykov
Working hours:
Mon-Fri, 10:00-18:00, UTC+2
Expected response time:
Up to 24 hours
Support languages:
Ukrainian / Russian / English
Privacy Policy:
What you can contact us about
- Registration and login issues.
- Problems with email delivery or confirmation.
- Website and mobile app errors.
- Questions about customer QR code.
- Loyalty card and adding it to wallet.
- Bonus accrual/spending and transaction history.
- Seller access and seller profile settings.
- Questions about personal data.
- Requests to change or delete data.
- Complaints, suggestions, and feedback.